Versand
SHIPPING POLICY
Last Updated: September 4, 2026
Thank you for shopping at pinvex.shop, operated by Digital CRM & IOT.
This Shipping Policy explains our order processing times, delivery estimates, shipping costs, delivery procedures, and what to do if your order is delayed, lost, damaged, or returned.
1. SHIPPING DESTINATION
We currently ship orders to customers in Germany.
Orders must be submitted with a complete and accurate delivery address.
Customers are responsible for ensuring that all shipping information provided at checkout is correct.
2. ORDER PROCESSING TIME
Our standard order processing time is:
0 business days
Eligible orders are normally processed on the same business day they are placed.
Orders submitted on weekends, public holidays, or outside normal processing periods may be handed over to the carrier according to the next available fulfillment or carrier schedule.
Processing time refers to the time required to prepare an order before shipment and is separate from transit time.
3. DELIVERY TIME
Our estimated transit and delivery time for orders shipped to Germany is:
3–7 business days
Estimated total delivery time:
3–7 business days
This estimate consists of:
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Order Processing Time: 0 business days
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Transit / Delivery Time: 3–7 business days
Business days generally exclude weekends and public holidays.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
4. SHIPPING COST
We offer:
FREE STANDARD SHIPPING (€0.00)
There is no standard shipping charge for eligible orders delivered to Germany.
The shipping cost displayed at checkout should therefore be:
€0.00
If an alternative shipping option is offered in the future, any additional charge will be clearly displayed before the customer completes the order.
5. ORDER CONFIRMATION
After placing an order, you may receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully.
If you notice an error in your:
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Name;
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Shipping address;
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Postal code;
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City;
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Email address; or
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Order details,
please contact us as soon as possible at:
Because our standard processing time is 0 business days, orders may enter fulfillment quickly and changes cannot always be guaranteed once processing has begun.
6. SHIPPING CONFIRMATION AND TRACKING
Where tracking is available, you may receive a shipping confirmation email containing your tracking information after the order has been dispatched.
Tracking information may require some time to become active after the carrier receives the parcel.
If tracking information is available but does not update for an extended period, please contact us at:
7. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please make sure your address includes all applicable information, such as:
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Full name;
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Street name;
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House number;
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Apartment or unit number, where applicable;
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Postal code;
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City; and
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Country.
We are not responsible for delays caused by incomplete or incorrect delivery information provided by the customer.
If you notice an address error after ordering, contact us immediately.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the parcel has entered fulfillment or has been handed to the carrier.
8. DELIVERY DELAYS
Although we aim to deliver orders within 3–7 business days, delays may occasionally occur.
Possible causes include:
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Carrier delays;
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Severe weather;
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Public holidays;
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Transportation disruptions;
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High seasonal shipping volumes;
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Incorrect or incomplete delivery information;
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Customs or regulatory checks where applicable; or
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Other circumstances outside our reasonable control.
If your order has not arrived within the expected timeframe, please contact us at:
Please include your order number so we can review the shipment status.
9. LOST PACKAGES
If tracking indicates that a parcel may be lost, or if your order has not arrived after a reasonable period beyond the estimated delivery window, please contact us.
We will review the available shipping information and, where appropriate, contact the carrier.
Depending on the circumstances, an appropriate resolution may include:
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Further investigation;
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Replacement shipment; or
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Refund,
in accordance with applicable law and our store policies.
10. DAMAGED PACKAGES
Please inspect your parcel and product after delivery.
If your package or Golf GPS device arrives damaged, please contact us promptly at:
Please provide:
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Your order number;
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A description of the issue;
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Photos of the outer packaging;
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Photos of the damaged product; and
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Any other relevant information.
We will review the issue and provide an appropriate solution.
11. INCORRECT OR MISSING ITEMS
If you receive:
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The wrong product;
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The wrong Golf GPS model;
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An incomplete order; or
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An order with missing accessories or components,
please contact us at:
Include your order number and photographs where appropriate.
We will review the issue and arrange an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.
12. FAILED DELIVERY
If delivery cannot be completed because:
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The address is incorrect or incomplete;
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The recipient is unavailable;
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The parcel is refused; or
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The parcel is not collected where collection is required,
the carrier may return the shipment to us.
If an order is returned to us due to a delivery problem, please contact us to discuss the available options.
Additional shipping charges, where legally permitted and where the failed delivery was caused by incorrect customer information, may apply to a requested re-shipment.
13. UNCLAIMED OR RETURNED PACKAGES
If a parcel is returned to us because it was not successfully delivered or collected, we will review the reason for the return.
Where appropriate, we may offer:
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Re-shipment;
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Refund; or
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Another suitable resolution.
Any refund will be handled in accordance with our Return & Refund Policy and applicable law.
14. CANCELLATIONS AND ADDRESS CHANGES
Because orders are normally processed within 0 business days, cancellation and address-change requests should be submitted as soon as possible after placing an order.
Contact:
If the order has already been dispatched, we may no longer be able to cancel or modify the shipment.
This does not affect any applicable statutory return or withdrawal rights.
15. RISK DURING DELIVERY
For consumer orders, risk of accidental loss or damage generally remains with us until the goods are physically received by you, or by a third party designated by you other than the carrier, unless applicable law provides otherwise.
If your parcel is shown as delivered but you have not received it, please check:
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Around the delivery location;
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With household members;
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With neighbors, where appropriate; and
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Any carrier delivery notice.
If you still cannot locate the parcel, contact us at:
16. CUSTOMS, DUTIES, AND IMPORT CHARGES
Our current shipping policy is intended for customers in Germany.
Where an order is shipped within the applicable European market without additional import procedures, customers will generally not be charged separate standard shipping fees by us.
If customs duties, taxes, or import charges apply in exceptional circumstances, any legally required information will be handled in accordance with applicable law.
17. PRODUCT-SPECIFIC SHIPPING
Our store sells Golf GPS devices and related products.
Package size, weight, accessories, and carrier handling may vary depending on the specific Golf GPS model or product ordered.
Any product-specific shipping information will be displayed on the applicable product page or during checkout where relevant.
18. RETURNS
Shipping terms for returned products are explained separately in our Return & Refund Policy.
Before returning any product, please contact us at:
Do not send a return without first receiving return instructions.
Approved returns should be handled in accordance with the return procedures provided by us.
19. CUSTOMER SUPPORT
If you have questions about:
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Order processing;
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Shipping;
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Delivery status;
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Tracking;
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Delayed orders;
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Lost packages;
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Damaged shipments;
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Incorrect items; or
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Address changes,
please contact us at:
20. CONTACT INFORMATION
Store / Trade Name: pinvex.shop
Legal Business Name: Digital CRM & IOT
Responsible Person: Brian Erdmann
Business Address: Ryttervej 15, 5642 Millinge, Denmark
Postal Code: 5642
City: Millinge
Country: Denmark
CVR Number: 39379724
Email: olawest1977@gmail.com
Website: pinvex.shop
No customer service telephone number is currently provided. Please contact us by email for support.
SHIPPING SUMMARY
Destination: Germany
Processing Time: 0 business days
Transit Time: 3–7 business days
Estimated Total Delivery Time: 3–7 business days
Standard Shipping Cost: Free (€0.00)