Widerrufsrecht

RETURN & REFUND POLICY

Last Updated: September 4, 2026

Thank you for shopping at pinvex.shop, operated by Digital CRM & IOT. We want our customers to have a clear and transparent shopping experience. This Return & Refund Policy explains the conditions and procedures for returns, cancellations, exchanges, damaged or incorrect items, and refunds.

1. 30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return under our voluntary 30-day return policy, the product must:

  • Be in the same condition in which you received it;

  • Be unused and undamaged;

  • Include all original accessories, manuals, cables, components, and packaging supplied with the product, where applicable; and

  • Be accompanied by your receipt, order confirmation, or other valid proof of purchase.

For Golf GPS devices and other electronic products, please ensure that the device and all included accessories are returned together.

To request a return, contact us at:

Email: olawest1977@gmail.com

Please provide your:

  • Full name;

  • Order number;

  • Reason for the return; and

  • Photos or other relevant information if the product is defective, damaged, or incorrect.

Please do not return any item before contacting us and receiving return instructions.

2. RETURN ADDRESS

Approved returns should be sent to:

Digital CRM & IOT
Ryttervej 15
5642 Millinge
Denmark

Please contact us at olawest1977@gmail.com before sending your return so that we can confirm the return procedure and provide the appropriate instructions.

Items returned without first requesting a return may not be accepted.

3. RETURN SHIPPING COSTS

If the product is defective, damaged, incorrect, or otherwise affected by an error on our part, we will cover the reasonable return shipping costs and provide appropriate return instructions.

For voluntary returns due to a change of mind after the statutory withdrawal period, return shipping costs may be the responsibility of the customer unless otherwise stated or required by applicable law.

Any applicable return shipping arrangements will be clearly communicated to you before you send the item back.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as you receive it.

Contact us promptly at olawest1977@gmail.com if:

  • The Golf GPS device is damaged;

  • The product is defective;

  • You receive the wrong product;

  • Important components or accessories are missing; or

  • The parcel arrives visibly damaged.

Please include your order number and, where possible, photographs showing the issue.

We will review the information provided and arrange an appropriate solution, which may include a replacement, return, repair, or refund depending on the circumstances and applicable law.

5. NON-RETURNABLE ITEMS

Certain products may not be eligible for return where permitted by applicable law, including:

  • Products made or customized specifically for the customer;

  • Products that have been materially damaged after delivery due to misuse or improper handling;

  • Gift cards, where applicable; and

  • Other products that are legally exempt from the right of withdrawal.

These exceptions do not limit any statutory rights you may have in relation to defective, damaged, or incorrectly supplied goods.

If you are unsure whether your item can be returned, contact us at olawest1977@gmail.com before sending it back.

6. SALE AND DISCOUNTED ITEMS

Discounted or promotional items remain subject to your applicable statutory consumer rights.

Where a product is eligible for our voluntary 30-day return policy, discounted items may also be returned in accordance with the conditions stated in this policy unless otherwise clearly disclosed before purchase.

7. EXCHANGES

If you would like a different product or version, please contact us first.

The fastest way to obtain another item is generally to return the original eligible product and place a separate order after the return has been accepted.

If the product you received is defective or incorrect, please contact us before placing another order so that we can arrange the appropriate solution.

8. EUROPEAN UNION AND GERMAN 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in Germany or another country within the European Union, you generally have a statutory right to withdraw from an eligible distance-selling contract within 14 days without giving any reason.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement.

You may contact us at:

Email: olawest1977@gmail.com

Business: Digital CRM & IOT
Address: Ryttervej 15, 5642 Millinge, Denmark

You may use a withdrawal form where applicable, but this is not mandatory. A clear written statement communicating your decision to withdraw is sufficient.

After notifying us of your withdrawal, you should return the goods in accordance with the return instructions we provide.

Your statutory withdrawal rights are separate from and are not reduced by our voluntary 30-day return policy.

9. CONDITION OF GOODS UNDER THE RIGHT OF WITHDRAWAL

Under the statutory EU right of withdrawal, you may inspect and handle the product to the extent reasonably necessary to determine its nature, characteristics, and functionality.

You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose, as permitted by applicable law.

This means that opening the package or reasonably inspecting a Golf GPS device does not automatically remove your statutory withdrawal right.

10. REFUNDS

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund after we have issued it.

If more than 15 business days have passed after we confirmed approval of your refund and you have not received it, please contact:

olawest1977@gmail.com

11. REFUNDS UNDER THE EU RIGHT OF WITHDRAWAL

Where you validly exercise your statutory right of withdrawal, we will reimburse payments received from you as required by applicable law.

Because standard shipping at pinvex.shop is free of charge, there is normally no standard outbound shipping fee to reimburse.

Where required by law, reimbursement will be made without undue delay and using the same means of payment used for the original transaction unless another method has been expressly agreed.

We may be entitled to withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, where permitted by applicable law.

12. ORDER CANCELLATIONS

We process orders quickly.

Our standard order processing time is:

0 business days

If you wish to cancel an order, please contact us as soon as possible at olawest1977@gmail.com.

If the order has already entered fulfillment or has been dispatched, cancellation may no longer be possible. You may still exercise any applicable return or statutory withdrawal rights after receiving the order.

13. SHIPPING AND DELIVERY

For orders shipped to Germany:

Order Processing Time: 0 business days
Estimated Transit / Delivery Time: 3–7 business days
Standard Shipping Cost: Free (€0.00)

The estimated total delivery time is therefore generally 3–7 business days after the order is placed, subject to carrier operations, public holidays, weather conditions, address accuracy, and other circumstances outside our reasonable control.

These shipping terms should be read together with our separate Shipping Policy.

14. PRODUCT INFORMATION

Our store offers Golf GPS devices and related products.

Customers should review the applicable product description, specifications, compatibility information, package contents, and usage instructions before placing an order.

Actual functionality may depend on the specific model, supported golf courses, GPS coverage, software, geographic availability, and other specifications stated on the relevant product page.

Nothing in this Return & Refund Policy creates additional product functionality or performance guarantees beyond the information provided for the specific product purchased.

15. CONTACT INFORMATION

For questions regarding returns, refunds, cancellations, damaged products, or your statutory consumer rights, please contact us:

Store: pinvex.shop
Legal Business Name: Digital CRM & IOT
Responsible Person: Brian Erdmann
Business Address: Ryttervej 15, 5642 Millinge, Denmark
Email: olawest1977@gmail.com
CVR Number: 39379724
Website: pinvex.shop